KeysHelp.org Community Resource Guide

United Way of Collier and the Keys does not currently provide direct financial assistance to clients, but has compiled the following listing of health and human services resources for Keys residents who need assistance. See links below for downloadable, printable versions available in English, Spanish and Creole, or scroll down to the blue bars for the online version.

English Resource Guide Guía de recursos en español Gid Resous an kreyòl 3 Language Resource Guide

This guide is to help our community find the resources and help they need during times of uncertainty. Resources include childcare, food pantries, rent and utilities assistance, medical and mental healthcare, and more. While we try our best to keep this guide updated, these listing are all subject to change. Please reach out directly to the organization to make sure the resource is still available.

PROVIDERS: Updates and additions to this guide should be emailed to us and we will update them as quickly as possible.

*Hurricane Ian Recovery Resources

City of Key West

Emergency information and important contacts for the City of Key West www.cityofkeywest-fl.gov Key West Information Hotline: (305) 809-1101

City of Marathon

Residents with special needs who cannot perform basic repairs or tasks associated with storm recovery, can call the Fire Department (305-743-5266) or Public Works (305-743-0033) Departments for help.

The City asks residents to stop and take pictures of downed trees before beginning any major project. Lot clearing requires a permit, and illegal clearing under the guise of storm damage will be subject to code compliance measures. Starting today, the City will begin expedited permitting (digital and in-person submittal). In the scope of work, please include the words “Hurricane Ian” to identify permits to expedite.

Chapters Health Hospice Monroe

Offering free grief and loss support for the community. Even though the Keys did not take a direct hit from Hurricane Ian, we realize many individuals did experience flooding, loss of some personal property and/or emotional stress. (305) 396-8100

Monroe County Social Services

- Providing free transportation for individuals whose cars were flooded. (305) 292-442

- Delivering pet food on Tuesday, October 4th. Please specify cat or dog food - canned, dry, or both. (305) 853-7355

Monroe County School District

The latest updates for Monroe County Schools. keysschools.com

Monroe County Fire Rescue

Monroe County Fire Rescue is available to help residents in its service areas in unincorporated Monroe County whose homes experienced damage from Hurricane Ian. Similar to the days following Hurricane Irma, if any resident needs help gaining access to their homes, removing fallen trees or limbs from driveways, putting tarps on roofs, or removing water-damaged appliances out of their homes, Monroe County Fire Rescue staff is happy and willing to help. Please call MCFR Sr. Coordinator Mary Moeller at 305-304-0707 to schedule.

Florida Division of Emergency Management

Emergency information for the State of Florida floridadisaster.org

Center for Independent Living of the Keys

CIL of the Keys is able to support individuals who have lost assistive devices such as wheelchairs, commodes, shower chairs, walkers to flooding. (305) 453-3491

Guidance Care Center

Currently providing free emotional disaster support. Hotline available 24/7. (305) 434-7660 ext 8

S.O.S Foundation

Key West: Frederick Douglas Gym (111 Olivia St.)
Our Community Kitchen is preparing hot, free meals for anyone who has lost kitchen utility due to the storm. 200 meals are available on a first-come, first-served basis at the Frederick Douglas Gym in Bahama Village this Saturday, October 1st through Friday, October 7th at 3PM each day.

Stock Island: SOS Stock Island Pantry 5640 Maloney Ave.
Our pantry offers fresh produce, nonperishable goods, proteins, bakery items, and other fresh items as available. See our operating hours below:
Monday 9:30am-6pm
Tuesday 9:30am-3:30pm
Wednesday 9:30am-3:30pm
Thursday 9:30am-6pm

No income verification or ID is necessary for new clients. However, new clients should bring proof of Monroe County address and the number of household members (ie: mail, bills, report cards, bringing everyone in-person, etc).

Key Largo Pantry: St. Justin's Pantry 105500 Overseas HWY.
SOS's St. Justin's Pantry is open every Monday 1:30-5PM.

Community Services

211 of Miami-Dade and Monroe

Provides info & referral to statewide resources such as suicide prevention, food banks, shelters, legal assistance & more. Statewide, dial 2-1-1

affordableconnectivity.gov

Fast Internet for low-income families for as low as $30 per month. http://www.affordableconnectivity.gov

CareerSource- South Florida

Assistance writing resumes, job seeking, networking and job readiness skills. careersourcesfl.com – Key Largo 305-853-3540, Key West 305-292-6762

City of Key West Parks and Recreation

Maintained public parks, trails and beach, free parking locations, gyms & pool schedules. cityofkeywest-fl.gov – Key West 305-809-3769

The College of the Florida Keys (formerly FKCC)

Classes, workshops, degree & certification programs, library, computer access, student clubs and organizations. fkcc.edu – Key West 305-296-9081

Community Foundation of the Florida Keys

Making Key West and the Florida Keys a better place to live now and in the future by encouraging philanthropy and matching these acts of caring to the community needs. Cffk.org – Countywide 305-292-1502

Conch Republic App

Essential information from DOH-Monroe regarding COVID-19, testing, and phased re-opening. Searchable guide to health providers and the insurances they accept. Listings and information regarding businesses, community organizations and events in the Keys. To get the App text "Conch" to 305-422-1212.

Florida Keys SPCA

Provides animal care services throughout the Lower Keys and Marathon including Animal Control, pet licensing, adoption and rehoming services, behavior counseling, and low-cost veterinary services. In addition, the Safe Haven program offers free temporary shelter and care to pets of people escaping domestic violence or experiencing an emergency such as hospitalization. 5711 College Road Key West Fl and 10550 Aviation Blvd Marathon FL. Visit our website fkspca.org , or call 305-294-4857 for Key West shelter, 305-743-4800. In an emergency or after hours call 305-304-5964 (Key West) or 305-394-7806 (Marathon)

The Health Insurance Navigation Program at Epilepsy Alliance Florida

Provides free information and assistance with health care coverage for the Health Insurance Marketplace throughout the Florida Keys. epilepsyalliancefl.com 877-553-7453

Key West Business Guild

LGBTQIA-supported network that encourages commerce and events with local LGBTQIA-friendly businesses. kwbgonline.org – Key West 305-294-4603

Keys Immigrant Coalition

Keys Immigrant Coalition (KIC) is a non-profit committed to protecting and defending the rights of immigrants in the Florida Keys through education, advocacy and outreach. www.keysimmigrant.org Countywide - keysimmigrant@gmail.com

The Keys For Healing Bereavement Support Group

Free support group for anyone grieving the loss of a loved one. On zoom every second and fourth Thursday of each month 10am-11am. Register by calling 305-396-8100 or sotoj@chaptershealth.org.

League of Women Voters of the Lower Keys

Dedicated to fostering an informed, engaged electorate and to defending voters’ rights lowerkeyslwv.org/

Monroe County Homeless Services Continuum-of-Care

Promotes community-wide goal of ending homelessness by facilitating the Continuum-of-Care process. monroehomelesscoc.org – Countywide 305-440-2315

Monroe County Public Library

Free internet, physical and digital books & movies to lend, children’s program, community events. keyslibraries.org – Key West 305-292-3595, Big Pine 305-872-0992, Marathon 305-743-5156, Islamorada 305-664-4645, Key Largo 305-451-2396

Monroe County Stars of Hope

Provides financial support to first responders and their families working in Public Safety. MCSOH2018@gmail.com – Key West

Monroe County Veteran's Affairs

For transportation to the Miami VA for a veteran with an appointment, 305-295-5159. benefits.va.gov/benefits – Veteran's Benefit Office: Key West 305-295-5150, Key Largo 305-453-8777

My FL Vet

For veterans and their loved ones who need emotional support, information, and referrals to resources or individualized care coordination for veterans. 24/7 hotline at 1-844-MyFlvet. MyFLVet.com - Countywide 305-631-4211

United Way of Collier and the Keys

Supporting Keys residents and working families through education, increased financial stability and food security. keysunitedway.org – Countywide 305-735-1929

Weatherization Assistance Program - DEO/WAP

A federally funded program designed to lower the energy bills for homes that fall within income guidelines. monroecounty-fl.gov/280/Weatherization-Assistance-Program-WAP – Countywide 305-292-4405

COVID-19 Monroe County COVID-19 Resources

COVID 19 Health and Safety

Look for emergency warning signs for COVID-19. If someone is showing any of these signs, seek emergency medical care immediately: trouble breathing, persistent pain or pressure in the chest, new confusion, inability to wake or stay awake, bluish lips or face.

For the most up to date information, visit monroe.floridahealth.gov/covid19

Vaccine Information

Vaccine information from Florida Health in Monroe

Find a vaccine near you

COVID-19 Testing and Next Steps for a Positive Test

See current testing dates and locations.

Stay home if you are sick with any symptoms. Maintain social distancing, wear masks and wash hands frequently. If a known exposure has happened (less than six feet for more than 15 minutes during the course of a day), stay home for 14 days from the last contact. Testing is recommended if symptoms develop. Testing too soon will not give an accurate result and does not change the isolation period.

Baptist Health

Care on Demand is Baptist Health South Florida’s premier 24/7 virtual health platform. Download the Care On Demand app and see a doctor today. Cost of a virtual visit is significantly less than the normal cost of an urgent care or emergency room.

Community Health of South Florida Inc. (CHI)

CHI is now offering Viral COVID-19 Testing, the Rapid Test for those with symptoms, and the Antibody Test. For more details see the CHI website's COVID page.

Keys AHEC

Keys AHEC is now doing COVID-19 testing for Monroe County School District students and employees who are sick. Please call (305) 743-7111 ext 210 to schedule. For health centers hours, click here.

Monroe County Health Department

The Florida Department of Health in Monroe County offers many wellness and other services. For details, go to the Florida Health Monroe County website.

Monroe County School District

See the school district's COVID-19 Response Information page.

Disaster Resources

Catholic Charities of Monroe County

Disaster relief assistance for rental, utilities, and mortgages for those affected by Hurricane Irma. ccadm.org – Key West 305-292-9790

Lott Carey - NBCA Disaster Services Network

Disaster preparedness workshops for adults and children, mold awareness (housing & health), smoke detector installation; mental health training, family resiliency workshops, case management referrals; Pillowcase Project presentations to grades 3-5. email – Key West 239-293-9848

Monroe County Emergency Management Special Needs Registry

Transportation and sheltering assistance to persons with special needs during evacuations, as a last resort. To be a part of the program and screened for elligibility, you must preregister. monroecountyem.com/148/Special_Needs_Registry – Countywide 305-292-4591

Red Cross

Provides disaster response services, including emergency needs. Group Preparedness presentations are available a no charge, including many virtual presentations. redcross.org/local/florida/south-florida – 954-797-3829

The Salvation Army

813-892-3342

Domestic Violence & Sexual Assault Services

Christina's Courage

Services for survivors of sexual assault regardless of reporting intention, Sexual Assault Nurse Examiner (SANE) exams, advocacy services, and therapy. Key West 305-916-0673, Therapy Services 305-295-8839

Coordinated Victim’s Assistance Center (CVAC)

Provides crisis intervention, education, case management, supportive services. casa-us.org/cvac-office – Statewide 305-285-5900

Domestic Abuse Shelter of the Florida Keys, Inc.

Emergency housing, crisis intervention, case management. domesticabuseshelter.org – Countywide 305-743-4440, Office 305-743-5452

Florida Coalition Against Sexual Violence

Emergency shelter sites, support services, education, resource & referral, counseling services, case management. fcasv.org – Statewide 888-956-7273

Florida Dept of Children and Families - Domestic Violence

24/7 emergency shelter, counseling, supportive services, legal services, resource and referral. myflfamilies.com – Statewide 800-500-1119

Living Springs Counseling

Workshops for community leaders, churches and parents reducing domestic violence in our families. Parenting workshops approved by Upper Keys Family Court for mandated parenting classes. dolphinslivingsprings.com – Countywide 305-432-9554

Monroe County Sheriff’s Office Victim Advocate Program

Emergency response and support services. keysso.net – Lower 305-745-3184, Middle 305-289-2430, Upper 305-853-3211

Emergency & Economic Services

988 Suicide & Crisis Hotline

If someone you know is struggling or in crisis, help is available. Call 988 or 305-434-7660 option 8. A Mobile Response Team can provide intervention and support 24/7.

Affordable Connectivity Program

The Affordable Connectivity Program is an FCC benefit program that helps ensure households can afford the broadband they need for work, school, healthcare and more. More information online or call the ACP Support Center 877-384-2575.

Catholic Charities of Monroe County

Rental, utilities, mortgage assistance. ccadm.org – Countywide 305-292-9790

Cheryl Cates Memorial Foundation

The mission of the Cheryl Cates Memorial Foundation is to assist families and children in need in Monroe County, FL. We improve their quality of life by making grants directly to them and other charitable organizations in order to meet needs that are not otherwise being addressed. Applications can be completed online at cherylcates.org or cherylcatesmemorialfoundation.com

Cornerstone Resource Alliance

Supportive services such as case management, ID assistance, bus tickets, medical and mental health referrals, mail, and connection to services such as food stamps etc. keyscra.org – Key West, 305-240-1191 or 305-240-4226

Florida Department of Children and Families (DCF)

Temporary Assistance to Needy Families (TANF). tanfprogram.com – Statewide 866-762-2237

Florida Keys Electric Cooperative

FKEC members who find themselves unable to partially or completely pay their electric bill, should call Member Service at (305) 852-2431 to customize a payment plan to manage their balance and maintain electric service. FKEC is working to help affected members make payments to the best of their ability to prevent the accumulation of a larger balance.

Florida Keys Outreach Coalition

Financial crisis support and referral. fkoc.org – Lower Keys 305-295-7741, Upper Keys 305-916-5454

Keys Area Interdenominational Resources (KAIR)

On-going emergency food assistance, brown bag lunches, volunteer opportunities. kaironline.org – Marathon 305-743-4582

Keys Energy Payment Options

Keys Energy offers assistance to customers who are having difficulty paying their monthly energy bills. For more information and to see if you qualify, follow this link: keysenergy.com/payment-options/#tabs|5 or call (305) 295-1000 and enquire about Payment Options

Monroe County Community Organizations Active in Disaster (MCCOAD)

The Monroe County COAD is a forum where organizations share knowledge and resources throughout the disaster cycle to better assist disaster survivors and their unmet needs. Contact loretta.geotis@uss.salvationarmy.org or call 813-892-3342.

Monroe County Social Services

Limited rent & utility assistance, prescription drug assistance, burial/cremation assistance. monroecounty-fl.gov – Countywide 305-292-4408

Red Cross

Provides crisis response services, including emergency needs. redcross.org/local/florida/south-florida – 954-797-3829

The Salvation Army Social Services and Pathway of Hope

Rental, utilities assistance and other social services needs. Pathway of Hope is a long-term program that provides individualized services to families with children to desire to break the cycle of crisis and generational poverty. salvationarmyflorida.org – Countywide 813-892-3342 or loretta.geotis@uss.salvationarmy.org

Sister Season Fund

Limited emergency rental and utility assistance for tourism industry workers in Key West. sisterseason.com – Key West 305-849-0991 or 305-304-9828

Social Security

Medicare, SSDI, SSI, RSDI, Medicare Part B, Social Security. ssa.gov – Nationwide 800-772-1213

Food & Nutrition Services

SNAP Benefit Assistance

CareerSource South Florida Key Largo - Open to the public by appointment only. 103400 Overseas Hwy, Suite 239, Key Largo, Rashonda at 305-434-9424
CareerSource South Florida Key West - Open to the public by appointment only. Appointments will be set up for walk in clients for a later date. 1111 12th Street, Suite 308, Key West, Rashonda at 305-676-3312
Center For Independent Living of the Keys - Open to the public by appointment only or assistance by phone, Monday to Friday. 103400 Overseas Hwy, Suite 243, Key Largo, 305-453-3491
Catholic Charities of the Archdiocese of Miami - Open to the public by appointment only. 2409 N. Roosevelt Blvd, Key West, 305-292-9790
Florida Keys Children's Shelter- Project Lighthouse - Open to the public, walk-ins accepted for applications or ongoing issues and full case management. Under 21 only. 1102 Truman Avenue, Key West, 305-292-0999
Florida Keys Outreach Coalition - Open to the public by appointment only. 1618 Truesdale Court, Key West, 305-293-8189
Good Samaritan Ministry - Open to the public, walk ins accepted. 1209 United Street, Key West, 305-741-7843

Big Coppitt First Baptist Church

Canned goods food pantry. bigcoppittchurch.org – Big Coppitt 305-294-4118

Burton Memorial Church

Ongoing food pantry, soup kitchen, faith-based community outreach, volunteer opportunities. bmumc.net – Tavernier 305-852-2581

Church of the Nazarene

Farm Share site, produce and canned goods available to qualified families. Call for an appointment. floridakeysnazarene.org – Key Largo 305-809-6173

First Baptist Church of Islamorada

Food pantry, clothing closet, weekly community dinner, faith-based community outreach/referral program. fbcislamorada.org – Islamorada 305-664-4910

First Baptist Church of Key Largo

Emergency food assistance, faith-based community outreach, weekly community dinner, volunteer opportunities. fbckl.com – Key Largo 305-451-2265

Florida Department of Children and Families (DCF)

Federal Food Stamp (SNAP) program, referral services. myflfamilies.com – Statewide 866-762-2237

Florida Keys Outreach Coalition - Loaves & Fish Food Pantry

Emergency and on-going food assistance, resource & referrals. fkoc.org – Key West 305-295-7580

Glad Tidings Community Church

On-going food assistance & Thanksgiving meals. gladtidingskeywest.com – Key West 305-296-5773

Independence Cay

Hot lunch daily, supportive services & referrals. kaironline.org – Marathon 305-743-4582

Inez Martin Backpack Nutrition Program

Food sent home with enrolled students to supplement weekend meals. wesleyhouse.org – Key West 305-809-5000

Keys Area Interdenominational Resources (KAIR)

On-going emergency food assistance, brown bag lunches, volunteer opportunities. kaironline.org – Marathon 305-743-4582

Metropolitan Community Church

Meals & grocery delivery for homebound individuals, holiday food baskets. mcckeywest.com – Key West 305-294-8912

Monroe County Nutrition Program

On-going emergency food assistance, congregate meals/nutrition sites for adults aged 60 or older, home delivered meals, Senior Centers, community volunteer opportunities. monroecounty-fl.gov – Countywide 305-292-4522

Monroe County Social Services

On-going emergency food assistance, home delivered meals. monroecounty-fl.gov – Key West 305-292-4408; Tavernier 305-852-7125

SOS Foundation

On-going and emergency food assistance, clothing distributions, daily hot meal deliveries to congregate sites for children and seniors, volunteer opportunities. sosmission.org – Key West & Key Largo 305-292-3013

St Mary's Martha Ministry

Providing meals daily for the homeless shelter, volunteer opportunities, faith-based community outreach. stmarykeywest.com – Key West 305-294-1018

St. Justin the Martyr Catholic Church

Ongoing emergency food assistance, faith-based community outreach, affordable day care. st-justinthemartyr.org – Key Largo 305-451-1316

St. Peter Catholic Church

Big Pine food pantry, faith-based community outreach, volunteer services. stpeterbpk.org – Big Pine Key 305-872-2537

WIC

Assistance for Women, Infants & Children, Florida Department of Health (DOH) in Monroe County. monroe.floridahealth.gov – Key West 305-676-3852, Marathon 305-676-3975, Tavernier 305-676-3933

Health Services

A.H. of Monroe County, Inc

Housing assistance, HIV testing & support, health clinics, medical supplies, case/ care management, support groups, follow-up care. ahmonroe.org – Countywide 305-296-6196

American Addiction Centers

American Addiction Centers is hosting free virtual 12-step AA/NA support meetings every week. For meeting times and to sign up, visit americanaddictioncenters.org/virtual-meetings. These sessions will be based on traditional 12-step meetings, hosted by a person in recovery, and topics or meeting types will vary based on the group’s preference.

Also offering the ‘Salute to Recovery’ program, based in Hollywood, FL is a full rehabilitation program and a community of veterans for long-term support. The program accepts insurance, and is a VA 'Veteran’s Choice Provider'. Visit their website for more details.

American Cancer Society

Education, research, advocacy services, supportive groups, resource and referral, follow-up care, transportation to appointments. cancer.org – Countywide 305-393-6830, Nationwide 800-227-2345

Cancer Foundation of the Florida Keys

Assistance with rent, food, transportation, utilities, cancer education, supportive services. cancerffk.org – Countywide 305-294-7300

Chapters Health Hospice of South Florida

Not-for-Profit community-based home hospice wherever individual calls ‘home’ – private homes, nursing homes, and assisted living facilities. Free bereavement counseling, the Veterans and First Responders End of Life Valor Program, special needs provisions for hospice patients and families, End of Life Wish Fulfillment and other needs as identified. chaptershealth.org/ - Countywide, 305-396-8100, 866-204-8611

Community Health of South Florida (CHI)

Primary Care, pediatrics, OB/GYN, behavioral health services, dental and pharmacy. chisouthfl.org – Key West 786-272-2160, Marathon 305-743-4000, Tavernier 305-743-0383

Compassionate Care Hospice

Providing hospice and palliative care services. amedisys.com – Countywide 786-329-4035

Fishermen's Community Hospital

Diagnostic imaging, emergency services, outpatient rehab, cardiovascular services, urgent care & walk-in clinic. fishermenshospital.org – Marathon 305-743-5533, Walk-in Clinic 305-743-2253

Florida Department of Health (DOH) in Monroe County

HIV, TB, hepatitis, and STD clinics; child and adult immunizations; family planning; Healthy Start; refugee health; tobacco prevention; school health; environmental health. monroe.floridahealth.gov – Countywide 305-293-7500

Florida Elks Children’s Therapy Services

A not-for-profit organization provides FREE Occupational Therapy and Physical Therapy services to children (birth to 18 years) in Florida who do not have access to these therapies through another means. floridaelks.org/children – Upper and Middle Keys 954-805-8297

Florida Keys Area Health Education Center (AHEC)

Smoking cessation, health care screening, school health clinics, referral services. keysahec.org – Countywide 305-743-7111

Good Health Clinic, Inc

Free community clinic for qualifying residents. Primary care and specialists, diagnostic testing, medications. thegoodhealthclinic.org – Tavernier and Marathon 305-853-1788,

Guidance/Care Center

Center for Wellness provides integrated health care for those 18+ with a mental health diagnosis. Includes screenings, physicals, preventative care, referrals and treatment of chronic conditions. guidancecarecenter.org – Marathon 305-434-7660

Island Home Care Agency, Inc

Disability & rehabilitation-related occupational/ physical therapy, home health care nursing services. careinthekeys.com – Key West 305-735-4460

Keys Medical Group

Family practice, orthopedics/sports medicine, gastroenterology, pulmonology, obstetrics & gynecology, behavioral health; in multiple locations. Make appointments online at KeysMedicalGroup.com.

Kindred Hospice

Hospice care and Memory Care Program for Alzheimers and other forms of dementia. kindredhealthcare.com – Upper Keys 305-451-7005, 866-546-3733

Living Waters Rx Project

Provides funding for qualifying low income participants to fill prescriptions, including case management. dolphinslivingsprings.com – Countywide 305-432-9554

Lower Keys Medical Center

24 hour emergency department, radiology and laboratory, urgent care, intensive care, maternity, labor and delivery, surgical services, pharmacy, women’s imaging center, behavioral health/psychiatric services, rehabilitation services, nutrition, free classes. LKMC.com – Key West 305-294-5531

Mariners Hospital

Emergency care, critical care hospital, intensive care, lab testing, diagnostic imaging/radiology, health screening & referrals. baptisthealth.net – Tavernier 305-434-3000

Medicare Plans

Newly updated resource on Medicare Advantage Plans in Florida helps guide seniors through the state's available plans, eligibility requirements, and enrollment guidelines. Help provide a list of helpful community organizations throughout Florida that can further support seniors with their healthcare needs. Aim to serve as a Medicare counselor, advocate, and educator. Provide fact-based, data-driven, expert-reviewed information about Medicare and Medicare right. Advocate for and assist in finding actionable solutions to healthcare coverage problems for aging adults. medicareplans.com

Ocean Dreams Cancer Healing Center

Ocean Dreams Cancer Healing Center’s mission is to provide Hope, Healing, Education, & Relief from the day-to-day stresses of dealing with disease, to caregivers and their loved ones, that can improve the quality of their life together as they search for a cure. Call 717-309-8067 or email tsutton@oceandreamshealing.org

Rural Health Network of Monroe County

Primary Medical Care, Adult and Pediatric Dental Services, Telehealth Visits, In-House Laboratory and Ultrasounds, COVID-19 Testing - PCR (Swab) and Rapid Testing, Women's Health Screenings, Behavior Health Referrals. rhnmc.org – Key West 305-517-6613

US Department of Veteran's Affairs

Medical health clinics. va.gov – Key West 305-293-4863, Key Largo 305-451-0164

VITAS Healthcare

Hospice care and related services. vitas.com – Upper Keys 305-853-0367

Womankind, Inc.

Health clinic for women, men, teens; family planning; gynecology services; STD screening & education; primary care. womankindkeywest.com – Key West 305-294-4004

Hotline and Toll Free Numbers

AARP 888-687-2277

Abuse Hotline 800-96-ABUSE (962-2873)

Alcoholics Anonymous 800-662-4357

Alliance for Aging 305-670-6500

Alzheimer’s Association of South Florida 800-272-3900

American Cancer Society 800-227-2345

American Pregnancy Hotline 800-672-2296

American Red Cross 800-RED-CROS (733-2767)

Cancer Information Service 800-4CANCER (422-6237)

Child Support Enforcement 888-369-0323

DCF Abuse Hotline 800-962-2873

Disaster Hotline (Monroe) 800-955-5504

Early Steps Southernmost Coast 888-624-7837

Elder Abuse Hotline 800-962-2873

Family Health Line of FL 800-451-2229

FEMA 800-621-FEMA (3362)

FL Bar Referral Service 800-342-8011

FL Department of Elder Affairs 850-414-2000

FL Domestic Violence Hotline 800-500-1119

FL Kid Care 888-540-KIDS (5437) TTY 800-955-8771

Gamblers Anonymous 888-ADMITIT (236-4848)

Guidance Care Center / Mental Health Crisis 305-434-7660

Healthcare.gov (ACA Insurance) 800-318-2596

Helpline of the Keys 855-883-4429 or 211 Text your ZIP code to 898211

Immigration (USCIS) 800-375-5283

LGBTQ Helpline 305-646-3600

Medicare 800-633-4227

My Florida Vet(eran) 844-MyFLVet (693-5838)

Nat’l Child Sex Abuse Line 800-4ACHILD (422-4453)

Nat’l Suicide Prevention Line 800-SUICIDE (784-2433)

Poison Control 800-222-1222

Postpartum Support International 800-944-4773 Text 503-894-9453

Runaway Helpline 800-RUNAWAY (786-2929)

Smoking Quit Line 800-QUITNOW (784-8669)

Social Security Administration 800-772-1213

Veteran’s Assistance 800-827-1000

Veteran’s Crisis Line 800-273-8255 Ext 1 send a text message to 838255

Housing Services

A.H. of Monroe County

Housing assistance, HIV testing & support, health clinics, medical supplies, case/care management, support groups, follow-up care. ahmonroe.org – Countywide 305-296-6196

Advocate Program

Veteran support services to transition out of homelessness. advocateprogram.com – Miami 786-227-5842

Catholic Charities

Catholic Charities’ St. Bede's Village in Key West is offers income-based single-occupancy workforce housing; email for more information. Catholic Charities also offers permanent supported housing programs for chronically homeless individuals and families living with a documented disability. Direct financial assistance services are offered for past due rent, mortgage or utilities as well as Rapid Rehousing assistance for families who are homeless or at risk of being homeless and moving into a new permanent home. ccadm.org – Key West 305-292-9790

Cornerstone Resource Alliance

As the organization that runs the Keys Overnight Temporary Shelter (KOTS), they also offer supportive services such as case management, ID assistance, bus tickets, medical and mental health referrals, mail, and connection to services such as food stamps etc. keyscra.org – Key West, 305-240-1191 or 305-240-4226 or 305-393-2972

FKOC Peacock Supportive Living

Supportive living for adults with chronic mental illness, supportive services, permanent housing. fkoc.org – Key West 305-295-8693

Florida Keys Children's Shelter

Runaway youth shelter, case management, food, clothing, alternative education, transportation & supportive services to youth. fkcs.org – Key West & Tavernier 305-852-4246

Florida Keys Outreach Coalition

Emergency shelter, transitional & permanent supportive housing programs. fkoc.org – Key West Men’s Program 305-295-7580, Women’s Program 305-296-8937

Guidance/Care Center - The Heron Assisted Living Facility

A congregate, state-licensed facility in Marathon, provides supportive living services for 16 adults who have a history of serious, long-term behavioral health needs. guidancecarecenter.org – Marathon 305-743-4129

Habitat for Humanity

Affordable home ownership program for low to moderate income households, housing education and support.

habitatupperkeys.org – Upper Keys 305-453-0050
habitatmiddlekeys.org – Middle Keys 305-743-9828
habitatlowerkeys.org – Key West & Lower Keys 305-294-9006

Independence Cay

Emergency shelter for men, shower & laundry facilities, transitional housing, meals, supportive services & referrals. kaironline.org – Marathon 305-743-4582

Key West Housing Authority

Low-income, subsidized rental housing under HUD Section 8 & Section 42. kwha.org – Key West 305-296-5621

Keys Overnight Temporary Shelter (KOTS)

24-hour homeless shelter, shower facilities, meals and supportive services. keyscra.org – Key West Shelter, 305-292-2744, Supportive Services, 305-240-1191 or 305-240-4226

MARC Housing program

Housing, supportive living services & case management for developmentally disabled adults. marchouse.org – Key West 305-294-9526

Samuel's House

Emergency shelter, transitional & permanent housing, resource & referral, case management, support services. samuelshouse.org – Key West 305-296-0240

Volunteers of America

Provides housing services to homeless veterans, case management, education/financial opportunities. voaflorida.org/key-west – Key West 786-369-1796

Infants, Children & Adolescent

Alice's Kids

Offering limited, one-time assistance for children in need through referrals from teachers, case managers, etc. Referrers can visit the website for information on how the program works and the referral form.

Alpha Behavior Solutions

Offers applied behavior analysis, or ABA therapy, to increase the independence of children and adults and to reduce behaviors that interfere with overall functioning. alphabehaviorsolutions.com – Key West 954-559-7987

A Positive Step of Monroe County

Idle Hands summer youth program, fatherhood initiative, case management, counseling, supportive services. apsmc.org – Key West 305-304-1969

Bahama Village Music Program

Musical education for children ages 6 to 16; instrument and lessons at no charge. bvmpkw.org – Key West 305-504-7664

Boys and Girls Clubs of the Keys

Affordable, out-of-school club for children ages 5 to 18. bgckeys.org – Key West 305-296-2258, Big Pine Key 305-872-2400

Early Learning Coalition

Subsidized child care, pre-school & school readiness programs, developmental screening, training. elcmdm.org – Key West, Marathon, Key Largo 305-296-5557 ext 2298

Anyone needing child care services should contact the Call Center at 305-646-7220 to be connected with a Team Member, who will work with them to address their needs. Parents can request a list of available providers from their Child Care Resource and Referral unit at 305-646-7220. Availability is limited.

Early Steps Southernmost Coast, Benchmark Human Services

Early intervention services to eligible infants and toddlers (0 to 36 months) with significant delays or a condition likely to result in a developmental delay. Countywide 305-929-8705

Florida Department of Children & Families (DCF)

Child abuse investigation, intake & visitations services, counseling, resource & referral. myflfamilies.com – Countywide 305-292-6745

Florida Department of Health (DOH) in Monroe County

Florida Keys Children's Shelter

Runaway youth shelter, case management, food, clothing, alternative education, transportation & supportive services to youth. fkcs.org – Countywide 305-852-4246

Florida Elks Children’s Therapy Services

Florida Keys Healthy Start Coalition

Assistance with formula, diapers, transportation to doctor's appointments, mental health services, child development playgroups, breastfeeding support, car seat installation, childbirth education, case management. All programming free or sliding scale. keyshealthystart.org – Countywide 305-293-8424

Florida KidCare

High-quality, low-cost health insurance for children from birth through age 18, medical provider network for referrals. healthykids.org – Statewide 888-540-5437

Frederick Douglass Gym

Free after school tutoring, boys and girls youth basketball leagues organized by the Police Athletic League (PAL) of Key West. cityofkeywest-fl.gov – 305-809-3990

Girl Scouts of Tropical Florida

Organization of girls that promote character, outdoor activities, good citizenship, and selfless service to others, troops countywide. girlscoutsfl.org – Countywide 305-253-4841

Guardian Ad Litem

Special court-appointed advocacy program for all children at-risk of or currently in foster care placement. guardianadlitem.org – Key West 305-292-3485

Guidance/Care-Center

Comprehensive behavioral health care including crisis support, prevention, treatment psychiatric services, psychotherapy, for mental health and substance abuse issues. Specialty programs for youth 11-21 and services in all county schools. guidancecarecenter.org – Countywide 305-434-7660

Keys to Be the Change

Youth programs including at-risk youth mentoring & leadership, literacy volunteers, drug, alcohol & violence prevention, Farm to School initiatives. keystobethechange.com – County Wide 541-974-4398

Kids Come First in the Florida Keys

Provides children’s clothing & school supplies year-round and accepts donations. facebook.com/kidscomefirst – Countywide 305-360-1689

Living Springs Counseling

ACT Parenting Safe Kids Workshops, approved by Upper Keys Family Court for mandated parenting classes. dolphinslivingsprings.com – Upper Keys 305-432-9554

Marathon Rec Center (Heart of the Keys Recreation Association)

Afterschool and summer programs providing recreational and educational activities for ages 8-18 years old. Marathon 305-743-4164

Monroe County Child Find

Free developmental screenings for children 3 and older who are not enrolled in a public school. fdlrssouth.org – Monroe County 305-340-7634

Monroe County School District

Head Start, developmental screenings, special education, free and reduced meal applications, parental support services. keysschools.com – Countywide 305-293-1400

St. Justin Martyr Catholic Church

Subsidized, licensed day care. st-justinthemartyr.org – Key Largo 305-451-1316

Wesley House Family Services

Foster & adoption programs, case management, pre and post natal home visit support, child care center, supportive services. wesleyhouse.org – Countywide 305-809-5000

Legal Services

Americans for Immigrant Justice

Legal, interpretation and translation services, citizenship and immigration assistance. aijustice.org – Statewide 305-573-1106

CrimeStoppers of the Florida Keys

Neighborhood watch crime prevention program, anonymous tip telephone and email, financial rewards for tips. keysso.net – Countywide 800-346-TIPS

Federal Public Defender’s Office

Legal representation for people accused of federal crimes who are financially unable to retain their own private counsel. fls.fd.org – Countywide 305-296-9265

Florida Department of Juvenile Justice

Legal advocates, court diversion programs, resource and referrals, detention facilities. djj.state.fl.us – Countywide 305-293-1500

Legal Services of Greater Miami (Monroe County)

Free legal services for low income individuals and families in the areas of housing, government benefits, consumer issues, & family law as well as legal clinics. Kiosks located at the Key Largo, Marathon and Key West Public Libraries. legalservicesmiami.org – Countywide 866-686-2760

Mental Health & Substance Abuse

Advocate Program (Monroe County Unit)

DUI classes, Case management, counseling, substance abuse assessment, outpatient treatment. advocateprogram.com – Marathon 305-289-5605

Alcoholics Anonymous

Alcohol dependency support groups in all of the Florida Keys, meetings listed online. aafloridakeys.org – Countywide 305-296- 8654

Conch Republic Area Narcotics Anonymous

12 step meetings. floridakeysna.org – Upper Keys & Key West 866-584-2411

Community Health of South Florida (CHI)

Behavioral Health Telehealth - CHI Tavernier Health Center 305-743-0383 Wednesdays and Thursdays - Evaluations and Medical Management 8:30am-4:00pm. CHI Marathon Health Center 305-743-4000. Fridays - Evaluations 8:30am-10:30am, Therapy 1:30-4:00pm.

Florida Department of Children & Families (DCF)

Child abuse investigation, court intake & visitations services, counseling, resources & referrals. myflfamilies.com – Key West 305-292-6745

Florida Keys Children’s Shelter

Family & youth education and counseling, case management, supportive services, referrals. fkcs.org – Key West 305-292-0999, Tavernier 305-852-4246

Florida Keys Outreach Coalition- Peacock Supportive Living

Supportive living facility for adults with chronic mental illness, case management support. fkoc.org – Key West 305-295-8693

Guidance/Care-Center

Comprehensive behavioral health care including crisis support, prevention, treatment psychiatric services, psychotherapy, detoxification, mental health and substance abuse inpatient services. guidancecarecenter.org – Countywide 305-434-7660

Key Bridge

Mental health and substance abuse agency with licensed counselors, doctors & psychiatrist on staff. Outpatient care for all ages; Vivitrol provider. Individual, group, and family therapy. keybridgetreatment.com – Key West 305-783-3677

Kinder in the Keys Treatment Center

Non-drug and alcohol boutique residential treatment center located in the Florida Keys dedicated to helping women live healthier lives. High-quality care in an environment that fosters renewal, restoration, and healing for adult women in recovery from trauma-related disorders that include anxiety and depressive disorders, PTSD, and any co-occurring disorders. View the fact sheet to learn more. kinderinthekeys.com – Countywide 800-545-4046

Living Springs Counseling

Low cost pastoral counseling, workshops, basic case management. dolphinslivingsprings.com – Countywide 305-731-5243

Bereavement Support Group meets Tuesdays from 7-8 PM in a virtual space. Register here: https://livingspringscounseling.churchcenter.com/home (click groups then unique groups)

Lower Keys Medical Center

Inpatient & outpatient mental and chemical dependency services. lkmc.com – Key West 305-294-5531

Salute to Recovery

For military veterans and first responders dealing with substance abuse and other mental health disorders, Salute to Recovery Program located in Hollywood, FL, provides a place of healing built on camaraderie, trust, and evidence-based therapies. RecoveryFirst.org – 888-859-7628

Senior Services

AARP

Nonprofit, nonpartisan, social welfare organization to address aging, retirement, positive morale, geriatrics, discounts & networking. aarp.org – Statewide 888-687-2277

Alliance for Aging

The Area Agency on Aging has information about resources for seniors and under 65 disabled. allianceforaging.org – Countywide 786-862-6078; Aging & Disability Resource Center 305-670-4357

Chapters Health Hospice of South Florida

Not-for-Profit Community-based home hospice serving the entire Keys, Key Largo to Key West. Services provided wherever individual calls ‘home’ – private homes, nursing homes, and assisted living facilities. Also offering free bereavement counseling, the Veterans and First Responders End of Life Valor Program, special needs provisions for hospice patients and families, End of Life Wish Fulfillment and other needs as identified. chaptershealth.org/ - Countywide, 305-396-8100, 866-204-8611

Compassionate Care Hospice

Providing hospice and palliative care services. amedisys.com – Countywide 786-329-4035

Emergency Home Energy Assistance for the Elderly Program (EHEAP)

Assistance for home energy emergencies to qualified, low income households with at least one person age 60 or older. allianceforaging.org – Countywide 305-670-4357 or 800-963-5337

Florida DCF- Adult Protective Services

Protective services for elderly & disabled adults, protective payee accounts, supportive services. myflfamilies.com – Statewide 800-962-2873

JOY Center (Just Older Youth, Inc.)

The teen center for people over 50. Programs and services meet social and emotional needs, promote mental and physical wellness, and stimulate creativity and intellectual interests. justolderyouthinc.org – Upper Keys

The Keys For Healing Bereavement Support Group

Free support group for anyone grieving the loss of a loved one. On zoom every second and fourth Thursday of each month 10am-11am. Register by calling (305) 396-8100 or email.

Kindred Hospice

Hospice care and Memory Care Program for Alzheimers and other forms of dementia. kindredhealthcare.com – Upper Keys 305-451-7005, 866-546-3733

Monroe County Nutrition Program

Congregate meals/ nutrition sites, home delivered meals, Senior Centers, community volunteer opportunities. monroecounty-fl.gov – Key West 305-292-4522

Monroe County Social Services

On-going emergency food assistance, home delivered meals, homemaking, respite, personal care, chores, computers and wifi. monroecounty-fl.gov – Countywide 305-292-4408

Monroe County Transit

Senior and disability-related transportation program, no fee for citizens 60 and older, door-to-door services, do not provide transport from Key-to-Key except in the Middle Keys. monroecounty-fl.gov/142/Transportation – Key West 305-292-4424

National Council on Aging’s Benefits Enrollment Center

Assistance applying for SNAP food assistance, Medicaid, and Medicare Savings Program. https://becs.benefitscheckup.org/welcome – Countywide 305-671-6356; Spanish 305-671-6376

Older Americans Advisory Board

Provides the Monroe County Board of Commissioners input on local issues affecting older residents. monroecounty-fl.gov – Countywide 305-853-0907

Parkinson's Support Group

Key West Support Group meetings, call for information. facebook.com/parkinsonskeywest/ – Key West 305-395-2897

Poinciana Gardens Senior Community

Independent and assisted living studio, 1 or 2 bedroom units for seniors over 50. KeyWestSeniorLiving.com – Key West 305-440-3191

Retired Senior Volunteer Program (RSVP)

Volunteer matched with an agency of their choice to use their talents and build social network. nationalservice.gov/programs/senior-corps – 800-942-2677

Senior Companions Program

Senior companions 55 and older help adults who have difficulty with tasks such as shopping and paying bills. nationalservice.gov/programs/senior-corps – 800-942-2677

SHINE- Florida SHIP/SMP

Free and unbiased info about Medicare and related plans, plan comparison, appeals and more. floridashine.org – Countywide 305-671-6356; Spanish 305-671-6376

VITAS Healthcare

Hospice care and related services. vitas.com – Upper Keys 305-853-0367

Special Needs Services

Alpha Behavior Solutions

Center for Independent Living of the Keys (CILK)

Supportive services to disabled individuals, recreational activities, counseling, finance support, case management, education & advocacy, information and referrals floridacils.org – Key Largo 305-453-3491

Early Steps Southernmost Coast, Benchmark Human Services

Early intervention services to eligible infants and toddlers with significant delays or a condition likely to result in a developmental delay. Key West 305-929-8705

FK Council for People with Disabilities

Provides ADA assistance, advocacy and services for people and families in Monroe County with disabilities. monroecounty-fl.gov – Countywide 305-292-4591

Florida Division of Vocational Rehabilitation

Employment services for people with mental or physical disabilities. rehabworks.org –Upper Keys 305-453-1271, Middle & Lower 305-289-6174

Florida Elks Children’s Therapy Services

Hadley (Services for the Blind)

Hadley offers practical help, connection and support free of charge to anyone with a visual impairment. Located in Illinois, but assists clients in all 50 states and worldwide. hadley.edu (800) 323-4238

Monroe Association for ReMARCable Citizens

Supported living & employment services for adults and families with disabilities. marchouse.org – Key West 305-294-9526, Tavernier 305-852-3282

Monroe County Emergency Management Special Needs Registry

Parkinson's Support Group

Key West Support Group meetings, call for information. facebook.com/parkinsonskeywest/ – Key West 305-395-2897

The Pinnacle Group

Providing Applied Behavior Analysis (ABA) services to individuals with autism and other developmental disabilities. the-pinnacle-group.com – Countywide 772-633-3205

Transportation Services

Greyhound Lines USA

Arranged pick ups and drop off's from Miami to Key West. greyhound.com – 305-296-9072, 800-231-2222

Guidance/Care Center-Middle Keys Transportation

GCC provides transportation services and is the designated Community Transportation Coordinator (CTC) for Monroe County, responsible for administering a countywide system of transportation for all Monroe citizens who are transportation disadvantaged. For transportation information or to schedule a ride, call: 305-434-7660, Option #2 – gcmk.org

Key West Transit

Provides city bus routes in Key West, the Duval Loop, the Lower Keys Shuttle and Park n Ride (Old Town Garage). kwtransit.com – Key West to Marathon 305-600-1455 for arrival information or text "kwest <stop#>" to 41411

Keys Shuttle

Driving from the Miami and Ft Lauderdale airports servicing the Florida Keys. The service operates every single day. keysshuttle.com – 305-289-9997 or 888-765-9997

Medicaid Transportation

Medicaid covers non-emergency transportation services for Medicaid eligible recipients who have no other means of transportation available to Medicaid covered services. Medicaid also covers medically necessary emergency ground or air ambulance transportation. Some limits apply. Call your health plan or the Medicaid Helpline at 877-254-1055.

Miami-Dade Transit

Dade-Monroe Express (Florida City to Marathon). miamidade.gov/transit – 305-468-5900

Monroe County Transit

Senior and disability-related transportation program, no fee for citizens 60 and older and nominal fee for others, door-to-door services within one of four 'zones' in the Keys. monroecounty-fl.gov//142/Transportation – Countywide 305-292-4424

Monroe County Veteran's Affairs

Transportation to the Miami VA for a veteran with an appointment, 305-295-5159. benefits.va.gov/benefits – Veteran's Benefit Office: Key West 305-295-5150, Key Largo 305-453-8777

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